Policies
All appointments will require a credit card on file in order to secure an appointment. 3.75% surcharge to all major credit cards.
Cancelation/Reschedule/No Show - Should you need to cancel or reschedule please do so 48 business hours in advance. Less than 48 hours will be charged 100% of service. Cancelations or Reschedules given on Sundays and Mondays will not be accepted as they are non business days. Ex: Tuesday appointments need to be cancelled by Friday and Wednesday appointments need to be cancelled by Saturday.
Late Drop off - If your pet will be late to their appointment, please notify us at your earliest knowledge, late drop offs not only interfere with other appointments it also sets your groomer behind. Please allow your groomer extra time, and be aware that your pets service is subject to change due to time constraint. Ex: A full hair cut is now a face feet and sanitary 10-15 minutes will have a $10 fee applied 15+ minutes will be considered a no show and 100% of service will be charged.
*If you are having someone else drop off, please make them aware of our policies as they will apply to everyone without exception.
Pick up - All pets are required to be picked up within 1 hour of notification. Ex: A call/text at 12pm, that your pet is ready, should be picked up by 1 pm. $1 p/m for any time past 1 hour will be applied. $25 for every 15 minutes past closing time, 5 pm.
*If you will be having someone else pick up please make them aware of our policies as they will apply to everyone without exception.
Rewash - Please make sure your pet relieves themself before their appointment. There is plenty of grass area in our surrounding neighborhood, we will provide a poop bag if you do not have one, along with a designated trash can outside of the salon for your convienence. If your pet should relieve themselves within our care and needs a "rewash" there will be a $20-$50 fee applied.
Ex: Feet only vs feet and entire rear end.
Thank you for your understanding and cooperation. Our policies are in place to ensure your pet receives the best care along with a stress-free environment. If you have any questions or conerns please feel free to contact us as our door is always open for communication.